Return & Refund Policy

Rich Rover – Exchange Policy

2-Day Exchange Only

At Rich Rover, we offer exchanges only for products that are received damaged or materially mismatched/wrong.

Eligible for Exchange

• Damaged product received
• Wrong or mismatched product received

Exchange requests must be submitted within 2 days of delivery.

Not Eligible for Exchange

We do not accept exchanges for:

• Size or fitting issues
• Fabric preference/issues
• Change of mind
• Wrong size selected by customer
• Personal preference or dissatisfaction

No Monetary Refunds

We do not provide monetary refunds. Approved exchanges may be fulfilled through a replacement product or store credit, subject to availability and verification.

How to Request an Exchange

All exchange requests must be submitted through our official automated exchange portal:

Rich Rover Exchange Portal

Facebook, Instagram, YouTube, WhatsApp, email, phone, and other contact channels are for customer information and communication only. They are not used to submit or process exchange requests.

Exchange approval is subject to verification and this policy. By placing an order, customers confirm that they have read and accepted this Exchange Policy, subject to applicable law.

Rich Rover reserves the right to verify and approve/reject exchange requests according to this policy and applicable law.